Refund and Returns Policy

At Bella Nova Wholesale, customer satisfaction is our priority. We strive to provide you with high-quality products and exceptional service. If you are not completely satisfied with your order, please review our Refund and Returns Policy below.

Returns

• Eligibility: Items must be returned within 14 days of receiving your order.
• Condition: All returned items must be in their original condition—unused, unworn, unwashed, and with all original tags and packaging.
• Non-Returnable Items: Clearance, final sale items, or customized orders are non-returnable.

Return Process

• Request a Return: To initiate a return, please contact our customer service team at our contact us page with your order number and the reason for your return.
• Approval: Once your return request is approved, we will provide instructions on how and where to send your items.
• Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.
  Inspection: After receiving your returned items, we will inspect them to ensure they meet the return eligibility criteria.
• Refund: If approved, a refund will be processed to your original method of payment within 7-10 business days. Shipping costs are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at our contact us page. We will replace the item at no additional cost or issue a full refund, including return shipping costs.

Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item, please follow the return process for a refund and place a new order for the desired item.

Late or Missing Refunds

If you haven’t received a refund after 10 business days, please first check your bank account or contact your credit card provider. If you’ve done this and still have not received your refund, please contact us.

For any questions or concerns about our Refund and Returns Policy, feel free to reach out to us at contact us. We’re here to help!